Privacy & Policy - Your Needs

Last Updated: [Date]

Sewak Dhoop Industries (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our website, place an order, contact us, or otherwise interact with our products and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or use certain website features, we may collect:

Name

Billing and shipping address

Email address

Phone number

Payment and transaction details

Order history

Information you provide in messages, reviews, feedback, or customer-support requests

Technical and Usage Information

When you use our website, we may automatically collect information such as:

IP address

Browser type and version

Device type and operating system

Website pages visited

Date and time of visits

Referring website or source

General usage and interaction information

We may use cookies and similar technologies to operate, secure, and improve the website. You may adjust your browser settings to refuse cookies, although some website features may not function properly.

2. How We Use Your Information

We may use your information to:

Process, confirm, and deliver orders

Process payments and prevent fraudulent transactions

Provide customer support and respond to inquiries

Communicate with you about orders, products, services, and updates

Improve our website, products, services, and customer experience

Personalize website content and recommendations

Maintain website security and prevent misuse

Comply with legal, regulatory, tax, and accounting obligations

Enforce our terms, policies, and legal rights

Send promotional communications where permitted by law and, where required, with your consent

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

Performance of a contract, such as fulfilling an order

Compliance with legal obligations

Our legitimate business interests, provided they do not override your rights

Your consent, where consent is required

You may withdraw consent for consent-based processing at any time by contacting us, although this will not affect processing already carried out lawfully.

4. Sharing of Information

We may share personal information with trusted third parties where reasonably necessary, including:

Payment processors and banks

Delivery, logistics, and fulfillment providers

Website hosting, technology, analytics, and customer-support providers

Professional advisers, auditors, insurers, and legal representatives

Government authorities, regulators, courts, or law-enforcement agencies where required by law

A buyer, successor, or adviser in connection with a merger, restructuring, sale, or transfer of business assets

We do not sell your personal information. We require service providers to use information only for authorized purposes and to maintain appropriate safeguards.

5. Payments

Payments may be processed through third-party payment providers. We generally do not store complete payment-card details on our own systems. Payment information is handled by the relevant payment provider under its privacy policy and security practices.

6. Marketing Communications

Where permitted by law, we may send you promotional emails, messages, or other communications. You may opt out by following the unsubscribe instructions in the communication or contacting us directly. You may continue to receive essential service communications, such as order confirmations, delivery updates, and account-related notices.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or social-media platforms. We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children who are under the age required by applicable law to provide consent. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Your Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of personal information where legally permitted

Request restriction of or object to certain processing

Withdraw consent where processing is based on consent

Opt out of marketing communications

Request information about how your personal information is used or shared

Lodge a complaint with a relevant data-protection authority

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

12. International Data Transfers

Some service providers may process or store information outside India. Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable law and that appropriate safeguards are in place.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with a revised “Last Updated” date. Your continued use of the website after changes are posted may constitute acceptance of the updated policy, subject to applicable law.

14. Grievance Redressal

If you have a question, complaint, concern, or grievance regarding the collection or use of your personal information, please contact us using the details below.

Grievance Officer / Customer Support:

Name: [Name]

Email: [Email Address]

Phone: [Phone Number]

Address: [Complete Address]

We will make reasonable efforts to acknowledge and resolve complaints within the period required under applicable law.

15. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact:

Sewak Dhoop Industries

[Complete Address]

Jalandhar, Punjab, India

Phone: [Phone Number]