1. About Us
Business Name: Sewak Dhoop Industries
Business Address: [Complete Business Address, Jalandhar, Punjab, India]
Email: [Email Address]
Phone: [Phone Number]
GSTIN: [GST Number, if applicable]
We manufacture and/or sell dhoop, incense and related products through our business and, where applicable, through this website.
2. Use of the Website
You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Copy, reproduce, modify, distribute, or commercially exploit website content without our written permission.
- Upload or transmit harmful software, viruses, or other malicious material.
- Provide false, misleading, or fraudulent information while placing an order or creating an account.
We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the website are accurate and up to date.
However, minor differences may occur between the product displayed on the website and the actual product, including differences in:
- Colour or appearance;
- Packaging or labelling;
- Size or design; and
- Product photographs.
Such differences may occur due to photography, lighting, display settings, manufacturing or packaging updates.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit the quantity of products available for purchase;
- Discontinue any product;
- Change product specifications or packaging; or
- Refuse or cancel an order where the product is unavailable or cannot reasonably be supplied.
If an order is cancelled by us after payment has been received, the eligible amount paid for the cancelled order will be refunded through the applicable payment method.
5. Prices
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time without prior notice. Any applicable taxes, shipping charges, or other charges will be displayed or communicated to you before completion of the purchase, wherever applicable.
We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and refund any amount already paid.
6. Orders
Placing an order on the website constitutes an offer to purchase the selected products.
An order will be considered accepted when we confirm the order through the website, email, SMS, WhatsApp, or another appropriate communication method.
We reserve the right to reject or cancel an order in circumstances including:
- Product unavailability;
- Incorrect pricing or product information;
- Payment-related issues;
- Suspected fraudulent activity;
- Incorrect or incomplete customer information; or
- Delivery restrictions.
If we cancel an order for which payment has already been received, the applicable refund will be processed.
7. Payment
We may offer payment methods such as:
- UPI;
- Debit or credit cards;
- Net banking;
- Online payment gateways;
- Cash on Delivery, where available; and
- Other payment methods displayed on the website.
All online payments are processed through third-party payment service providers. We do not ordinarily have access to or store your complete card or banking credentials.
You agree to provide accurate payment and billing information.
8. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated at the time of purchase.
Delivery timelines may vary due to:
- Product availability;
- Shipping location;
- Courier or logistics delays;
- Weather or natural events;
- Public holidays;
- Government restrictions; or
- Other circumstances beyond our reasonable control.
We are not responsible for delays caused by third-party delivery partners or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact details.
9. Cancellation of Orders
An order cancellation request may be accepted only if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return/refund procedure.
To request cancellation, contact us as soon as possible at:
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
10. Returns and Exchanges
Our return and exchange policy applies only to products that are eligible for return.
A product may be eligible for return or replacement where:
- The product received is damaged;
- The wrong product has been delivered; or
- The product has a verified manufacturing defect.
Customers should contact us within [X] days of delivery and provide the order number and relevant photographs or other supporting information.
Products may not be eligible for return where they have been:
- Used, opened, damaged, or altered by the customer;
- Returned without the original packaging, where applicable;
- Damaged due to improper storage or handling; or
- Returned after the applicable return period.
The final eligibility of a return or replacement will be determined after inspection of the product and supporting information.
11. Refunds
Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in the customer's account may depend on the customer's bank, payment gateway, or financial institution.
Shipping or other charges may be non-refundable where permitted by applicable law and our stated refund policy.
12. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us as soon as possible after delivery.
You may be required to provide:
- Order number;
- Photographs or video of the package and product;
- Description of the issue; and
- Other information reasonably required to investigate the complaint.
We will review the complaint and, where the claim is accepted, provide an appropriate remedy in accordance with our policy and applicable law.
13. Intellectual Property
All content on this website, including but not limited to:
- Brand names;
- Logos;
- Product names;
- Product photographs;
- Text;
- Graphics;
- Designs;
- Videos;
- Website layout; and
- Other materials
is owned by or licensed to Sewak Dhoop Industries, unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our intellectual property without our prior written permission.
14. User-Submitted Content
If you submit reviews, feedback, photographs, comments, testimonials, or other content to us, you confirm that:
- You have the right to submit the content;
- The content does not violate the rights of another person;
- The content is not unlawful, defamatory, abusive, or misleading; and
- The content does not contain malicious software.
By submitting content, you grant Sewak Dhoop Industries permission to use, reproduce, publish, and display that content for legitimate business, marketing, and promotional purposes, subject to applicable law.
15. Third-Party Services and Links
Our website may contain links to third-party websites, payment gateways, delivery services, social media platforms, or other services.
We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites and services.
Your use of third-party services is subject to the terms and policies of those third parties.
16. Privacy
Your use of this website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information provided by customers and website visitors.
Privacy Policy: [Insert Privacy Policy Link]
17. Limitation of Liabilit
